Shipping policy

Orders move to processing once payment is confirmed. Orders that require artwork review, freight handling or supplier confirmation are held until those details are settled.

Shipping is calculated at checkout from the rates configured for your order: a standard service and an expedited service, with a free-standard-shipping threshold when one is configured.

Live carrier rates and guaranteed delivery dates are quoted when a carrier account is connected. Where they are not yet configured, the estimate shown is the store's own configured rate, not a carrier guarantee.

Flagpoles and long packages may require freight or oversize handling. We confirm any additional freight cost with you before dispatch.

Once a shipment is created, the carrier and tracking number appear in your account and on the order tracking page.