Returns & refunds

Unused items in their original packaging can be returned within the window configured for the store. The return window is shown in your order confirmation and on request.

Custom and personalized flags, opened hardware kits and clearance items are not returnable unless they arrive damaged or incorrect.

Report damage or an incorrect item with photographs within the return window so we can correct the order or issue a replacement.

Refunds are issued to the original payment method after the return is received and inspected. Tax on refunded merchandise is adjusted with the refund. Restocking of merchandise happens only when the item is confirmed resellable.